As Samsung is preparing to launch the Galaxy S8, the company is also looking for a closure to the Note 7 fiasco. The Korean company is looking to put the biggest product safety failure behind, and with a good reason. Samsung hired a third-party company in October to conduct an investigation regarding the Note 7 catching fire. And now, we finally have the results.
What caused the Note 7 to explode?
The investigation is finished, and Samsung knows the result. However, the Korean company will not disclose them until January 23. Many experts are certain that Samsung will have to come up with a convincing and detailed explanation about the disaster. What went wrong? How the company will prevent similar problems from happening again?However, a source told
However, a source told Reuters that the reason for the disaster is batteries. Many believed that the hardware design is one of the main reasons for malfunction. The company initially recalled 2.5 million phones. Samsung claimed the problem was at one of the suppliers. However, once new smartphones with “safe batteries” started exploding, the company permanently halt sales and recalled the entire product line.
Samsung fans angry
Samsung said in October that the company will examine all aspects of the Galaxy Note 7. That included hardware design and software. As part of its probe, Samsung hired a third-party, so that the results and findings were objective.And now Samsung knows the reason, but declined to disclose it with its customers and fans. The company will make a statement on January 23. However, many fans think this is so that the company can come up with a statement that is tinkered.
And now Samsung knows the reason, but declined to disclose it with its customers and fans. The company will make a statement on January 23. However, many fans think this is so that the company can come up with a statement that is tinkered.Samsung was able to replicate the fire during the investigation. Samsung will still be one of the most popular smartphone companies in the world, but the image of the company is rapidly falling down after the Note 7 incident. Add in the recent arrest of a Samsung high-level executive, and the company might have troublesome 2017.
Samsung was able to replicate the fire during the investigation. Samsung will still be one of the most popular smartphone companies in the world, but the image of the company is rapidly falling down after the Note 7 incident. Add in the recent arrest of a Samsung high-level executive, and the company might have troublesome 2017.
Popular recalls
Samsung is not the only company that has pulled the entire product line. There have been other famous recalls in the past 30 years.The most famous is the Johnson & Johnson recall in 1982, when the company recalled all of the Tylenol products. 13 people died after taking pills purchased in the Chicago area. The investigation showed that an individual tampered with the bottles, and the incident prompted a reform in packaging.
The most famous is the Johnson & Johnson recall in 1982, when the company recalled all of the Tylenol products. 13 people died after taking pills purchased in the Chicago area. The investigation showed that an individual tampered with the bottles, and the incident prompted a reform in packaging.In 2006, Dell recalled 4.1 million lithium-ion batteries because of reports that the laptop catches fire caused by batteries. At the time, it was one of the largest safety recalls for electronic in history. That is, until Samsung recalled the Note 7.
In 2006, Dell recalled 4.1 million lithium-ion batteries because of reports that the laptop catches fire caused by batteries. At the time, it was one of the largest safety recalls for electronic in history. That is, until Samsung recalled the Note 7.Another safety recall was made by Toyota Motors in 2010. The company recalled 2.3 million vehicles after a report surfaced that the gas pedal had become stuck. Few months before, Toyota made another 4.3 million vehicle recall for similar issue. The effected models included Rav4, Matrix, Camry, Tundra, Highlander, Corolla, and Avalon.
Another safety recall was made by Toyota Motors in 2010. The company recalled 2.3 million vehicles after a report surfaced that the gas pedal had become stuck. Few months before, Toyota made another 4.3 million vehicle recall for similar issue. The effected models included Rav4, Matrix, Camry, Tundra, Highlander, Corolla, and Avalon.